FAQs
Get straightforward answers about our services, insurance coverage, and security solutions—all in one convenient place.
FAQ
Insurance Questions Answered
What insurance products do AEG provide?
We have expertise in Jeweller’s Block insurance for over 40 years. Our insurance covers gold, jewellery, gemstones, colour stones, luxury watches, luxury bags and etc. We have been trusted by the industry’s manufacturers, wholesalers, retailers as well as pawnshops.
Who are our underwriters?
We are fully backed up by the largest insurance market in London, our underwriters with best credit rating for over 20 years.
We are the only insurance broker who hold the binding authority to be its cover holder, meaning we can issue any policies on spot.
Does the coverage include Transit (Travel) period?
Yes, we do cover, and even when the customers carry the goods abroad.
Do you cover during Exhibition?
Yes, we cover during exhibitions in every country you might participate in.
What Properties insurance do we provide?
We cover all the Furniture, Fixtures, and Fittings, with the building as well.
What is Sendings insurance, and do we insure it?
Sendings insurance is the insurance for any sending or parcels to any destination globally, which we do insure every type of parcels.
What is the period of insurance?
Our policies are based on annual contracts, which are renewed annually.
What is the Cover Limit?
We have “unlimited” cover limit, which means our underwriters can insure ANY products with ANY value.
Where is our office?
Our Malaysia office is located in Kuchai Lama, Kuala Lumpur. However, we do provide services nationwide. And we do have offices in other countries in Southeast Asia as well.
Do we have consultant and claim service?
We have the specialized support and claim section, as well as the claim surveys are handled by one of the most trusted loss adjustors globally.
Any facilities provided?
There will be benefits given back to customers with no claims over consecutive years and other special benefits.
Confidentiality of the customer information?
All of customer information are fully confidential, it is not shared to ANY third parties.
FAQ
Security System Questions Answered
What security systems do we provide?
We are a one stop service for security, including Burglar Alarm System, Electronic Access Control, CCTV, Safe, and Vault Systems.
What standard are security systems approved for?
All of our security systems are approved by the London Insurance Market, the most trusted insurance chartered globally, on being highly burglary proof.
Do we have monitoring service?
We have 24-hour Central Monitoring Station (CMS) to receive and identify the signals, and inform the customers accordingly.
How long is our product warranty?
We classify and examine every equipment before installation, so we can confidently guarantee up to “36 months” for all of our products.
In our record, a number of customers has been using the equipment for more than 30 years without any malfunction.
What do you do in case some of the equipment is not properly working?
We have 24-hour customer support, and professional technicians. It is preferable that you notice us and the team will arrange the schedule to attend accordingly.
Do you have customer support?
Yes. Feel free to contact us anytime.
What happens if the electricity is cut, will it affect our security system?
We are the only provider that uses 3 supporting power supply systems, meaning that our systems continue working even without the electricity for up to 8 hours, for the maximum security for our clients.
How are the signals being sent to our clients?
The customers receive a call every time the system is switched on and off outside given hours, and that our CMS call to notify the customers in case of any signals received.
Confidentiality of the customer information?
All of customer information are fully confidential, it is not shared to ANY third party.