FAQs
Get straightforward answers about our services, insurance coverage, and security solutions—all in one convenient place.
FAQs
Insurance Questions Answered
What insurance products does AEG provide?
We specialise in Jewellers’ Block insurance with over 40+ years of expertise.
Our insurance covers gold, jewellery, gemstones, colour stones, luxury watches, luxury bags, and more. We are trusted by manufacturers, wholesalers, retailers, and pawnbrokers in the industry.
Who are our underwriters?
Backed by London’s largest insurance market, our underwriters have held one of the highest credit ratings in the world for over two decades.
We are the only insurance broker with the binding authority to act as the cover holder, allowing us to bind policies on the spot.
Does the coverage include the Transit (Travel) period?
Yes, we do cover, and even when the customers carry the goods abroad.
Do you cover during the Exhibition?
Yes, we cover during exhibitions in every country you might participate in.
What Fire insurance do we provide?
We cover all furniture, fixtures, and fittings, including the building itself.
What is Sendings insurance, and do we insure it?
Sendings insurance provides coverage for any parcels or shipments sent globally. Yes, we insure all types of parcels to any destination.
What is the period of insurance?
Our policies are based on annual contracts, which are renewed annually.
What is the Cover Limit?
We offer “unlimited” cover limit, which means our underwriters can insure
ANY products with ANY value.
Where is our office?
Our Malaysia office is located in Kuchai Lama, Kuala Lumpur. However, we offer services nationwide and have offices in other Southeast Asian and Asian countries.
Do we offer consultancy and claims services?
Yes, we provide specialised consultancy and a claims support section. Our claim surveys are conducted by one of the most reputable loss adjusters in the world.
Any facilities provided?
There will be benefits given back to customers with no claims over consecutive years, and other special benefits.
Confidentiality of the customer information?
All customer information is fully confidential, it is not shared with ANY third parties.
FAQ
Security System Questions Answered
What security systems do we provide?
We are a one-stop security solutions provider offering Burglar Alarm Systems, Electronic Access Control, CCTV, Safe, and Vault Systems.
What standard are security systems approved for?
All of our security systems are approved by the London Insurance Market, the most trusted insurance chartered globally, for being highly burglary-proof.
Do we have a monitoring service?
We have a 24-hour Central Monitoring Station (CMS) to receive and identify the signals and inform the customers accordingly.
How long is our product warranty?
We classify and examine every equipment before installation, so we can confidently guarantee up to 36 months for all of our products.
In our record, a number of customers have been using the equipment for more than 30 years without any malfunction.
What do you do in case some of the equipment is not working properly?
We have 24-hour customer support and professional technicians. It is preferable that you notify us, and the team will arrange the schedule to attend accordingly.
Do you have customer support?
Yes, we do. Please feel free to contact us anytime.
What happens if there’s a power cut — will it affect the security system?
We are the only provider that uses 3 supporting power supply systems, meaning that our systems continue working even without the electricity for up to 8 hours, for the maximum security for our clients.
How are the signals being sent to our clients?
The customers receive a call every time the system is switched on and off outside the given hours, and our CMS call to notify the customers in case of any trigger signals received.
Confidentiality of the customer information?
All customer information is fully confidential, it is not shared with ANY third party.